Description
The Triage I Driver Support Agent will receive or make calls to drivers, vendors, and internal team members and assist them with their needs. Assistance could vary from mechanical, fuel, incident, advances, and security briefings and include processing payments to vendors on repairs that were performed. The role is responsible for being the point of contact person for drivers who call into Driver Support and direct their concerns where needed.
Responsibilities
- Answer high call volumes
- Data intake and input into platforms for what the call entails
- Determine when the call needs moved to a next level Triage agent
- Review and approve estimates within your level of authority
- Collaborate and Communicate with other Triage team members
- Ensure drivers are being directed to the appropriate shops, fuel centers, etc.
- Ensure payments are made in a timely manner to vendors
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills
- Ability to Multitask
- Knowledge of Microsoft Office programs and Web base programs
- Problem Solving Skills
- Vehicle Maintenance knowledge
- Geography knowledge of the United States
- Ability to work both as a team and independently as needed
- Strong organizational skills Strong time management skills
Education/Experience
- High School diploma or equivalent work experience required
- 2 years of vehicle maintenance/repair experience preferred; class 8 experience a plus
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
- Pay Range: $19.23-$29.87
- Pay Grade: 6
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
PI278291860
